After each import, Mirakl tells you which offers have been taken into account and which ones are in error. This article explains where to track your offers in Mirakl, which additional information you can add to them and how to read the most frequent error messages.
Where do I track my offers in Mirakl?
Offers are tracked from your Mirakl back office. The walkthrough below shows the full path, screen by screen.
Which information can I add to my offers?
Through the offer file (or the offers you push), you can add several pieces of additional information if needed:
- You can add working days to increase the leadtime to ship of one specific offer.
- You can add the logistic class of your offers and the shipping fees will be updated automatically.
- You can update your discounted products / promotions.
Setting up discount prices and promotions is covered in How do I take part in sales and commercial operations?
What do the frequent errors on my offers mean?
Mirakl displays these messages in English in the import report, whatever the language of your back office.
| Mirakl error message | Meaning and action |
|---|---|
| The product does not exist | The product listing for that EAN does not exist yet in the catalog. It must be created first for the offer to find a match. |
| The price must be between the minimum and maximum limits of the platform | The price entered exceeds 99.999 €, which cannot be taken into account by Mirakl. |
| The product linked to the new offer is different from the product linked to an old offer which has the same shop id. | An EAN may have been updated. If so, it is better to contact support to fix the case. |
| The state of the product is unknown | The product listing for that EAN is not published yet, so the offer finds no direct match with a reference. |
⚠️ Important
Wait until your product is created before pushing an offer.
In short
- Track the status of your offers from your Mirakl back office after each import.
- Add the leadtime to ship, the logistic class and the discount prices directly in the offer file.
- Read the Mirakl error message in English to identify the cause of the rejection.
- Wait until the product listing is created and published before pushing the offer.
Learn more
- How do I fill in and import my offer file?
- How do I know if my product is published?
- What is the Buybox and how do I win it?
Need help?
Open a ticket from the Marketplace support form. One request = one ticket.
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