After an import, one or more of your offers may show the Inactive status in Mirakl. This is never random: a specific reason is displayed on the offer. This article helps you identify that reason and apply the matching fix.
Where do I read the inactivity reason in Mirakl?
- First check your shop status: if your shop is not open yet, all your offers are inactive whatever their settings.
- Open the Price and stock menu, then Offers.
- Open the offer concerned.
- Read the inactivity reason displayed on the offer.
- Apply the action matching that reason.
Which action for which reason?
| Reason displayed on the Mirakl offer | Action to take |
|---|---|
| Out of stock | Fill in a Quantity greater than 0 on the offer, then save. |
| Incomplete configuration Shipping not configured | Open Settings > Shipping > Shipping charges. Activate at least one shipping method for the offer's Logistic class and fill in shipping fees. Even for free shipping, a method and fees must be configured. Then go back to the offer to check that it is active. |
| Shipping charges initializing | Wait around 5 minutes after the offer import, then refresh the offers page. No fix is needed. |
| Product deactivated | Make sure the offer is attached to the right product (correct EAN / Product ID). If the match is correct, check the product status in the Mirakl catalog to understand the rejection reason. |
⚠️ Important
The Product deactivated reason cannot be fixed from the offer: the marketplace catalog product cannot be sold as it stands. Until the product is restored, no setting on the offer will make it active.
What if all my offers are inactive at once?
When all your offers are inactive, the cause is usually your shop status rather than the offer settings. A shop that is not Open yet makes all of its offers inactive.
In that case the work is on our side: we check that your shop meets the Alltricks standards (shop information, KYC, bank details, carriers and shipping fees, leadtimes, return conditions, catalog). If anything is missing, we send you the precise list of points to correct. Once the shop is open, your offers are unblocked automatically.
? Good to know
A Logistic class filled in incorrectly in the offer file regularly leads to the Incomplete configuration reason: no shipping method is configured for the class you entered.
In short
- An inactive offer always carries a reason, readable in Price and stock > Offers.
- Out of stock and incomplete shipping configuration are fixed by you directly.
- Shipping charges initializing clears on its own a few minutes after the import.
- Product deactivated comes from the product, not from the offer.
- If all your offers are inactive, check your shop status first.
Learn more
- How do I check my offers?
- How do I fill in and import my offer file?
- What do I need to set up so that Alltricks can open my shop?
- Why was my product rejected?
Need help?
Open a ticket from the Marketplace support form. One request = one ticket.
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