In Mirakl, a synchronization error message can appear on a product listing after your product has been accepted. This article lists the messages returned by Mirakl, as they are displayed in English, and the action to take for each of them.
⚠️ Important
Whatever the synchronization error, if your product has a product SKU, it means it has already been accepted once and is eligible to be online on the Alltricks website. This error only blocks the update of product information, it does not block the update of offers.
Where is the synchronization error message displayed in Mirakl?
In Mirakl, open Catalog → Catalog management, then Filter → Status → Synchronization status → Synchronization error to list the listings concerned. The message is displayed on the product listing (eye icon next to the product name). Here is an example of a synchronization error message.
What does each synchronization error message mean?
The items between double curly brackets are replaced by Mirakl with the value actually causing the error on your product listing.
| Message | Action to take |
|---|---|
| Brand "{{ value }}" not matched with product. | Contact support. |
| Avanis\AvanisBundle\Entity\MiraklCategoriesConfig#{{ value }} not found. | The category you are using is not correctly configured by Alltricks. Contact support if you did push the SP2/SP4 according to the new category tree file. |
| Product Attribute with id "{{ value }}" not found. | The attribute has become obsolete. Contact support to find out which attribute is concerned. If it is not an essential attribute for your product, delete it. |
| Product Attribute Value with id "{{ value }}" not found. | The value used has become or is obsolete. It no longer has an equivalent on the Alltricks website. In that case, check on your product whether one of the values carries the Old_ prefix. If so, try to find that same value without the prefix. If no equivalent value without the prefix exists, you need to contact support so that we can add it to the value list. The mapping between old and new values is given in the article What should I do when an attribute value becomes "Old_"? |
| Product of type "{{ type }}" with ean "{{ value }}" has a different type between our database and MCM. | Some information or some attributes hold different data between our back office and Mirakl. This often happens when your product listings are old and you update them. |
| Product of type "{{ type }}" with id "{{ value }}" has a different type between our database and MCM. | The variant status differs between Mirakl and the Alltricks website. Contact support. There is also a strong chance that the product is being created by our internal teams. |
| Monovaluated attribute "{{ name }}" does not accept multiple values on product with EAN {{ ean }}. "{{ expected }}" expected | You used two values on an attribute that required only one (for example, two different main colors). This needs to be corrected. |
| This product is drafted on Alltricks Catalogue side (currently edited) | This product is currently being created or edited by the Alltricks catalogue team. Please contact support with the EAN and SKU concerned so that a team member can finalise or unblock the listing. |
In short
- A synchronization error happens after the product has been accepted, when it synchronizes to the Alltricks website.
- A product that carries a product SKU stays eligible to be online: only the update of product information is blocked, not the update of offers.
- Read the message displayed in the Catalog Manager and apply the matching action from the table above.
- An attribute value prefixed with Old_ must be replaced by its equivalent without the prefix.
- The messages that ask you to contact support cannot be fixed from your seller account.
Learn more
- How do I know if my product is published?
- Why was my product rejected?
- What should I do when an attribute value becomes "Old_"?
Need help?
Open a ticket from the Marketplace support form. One request = one ticket.
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