How does marketplace support work ?

Modifié le Lun, 17 Août à 3:31 H

Alltricks Marketplace support runs on a dedicated portal where you create and follow up your tickets. This article explains how to get an account, how to create a ticket, and what each status means.

How do I get an account on Marketplace support?

First of all, make sure you have an account: it gives you access to the documentation and to ticket creation.

How do I create a support ticket?

Fill in the Marketplace support ticket form.

What do my ticket statuses mean?

Status	What it means
Open	The Alltricks team is going to handle the ticket.
Pending	You have 48h to reply if needed. After that, the ticket is considered resolved.
Waiting on third party	Alltricks is waiting for an answer from someone outside the team (HiPay, IT team, etc.) before replying to you.
Resolved	You have 48h to reply if the problem persists. After that, the ticket is closed.
Closed	The request is considered handled.

Why one request = one ticket?

To make handling faster and easier for the Alltricks teams, create a new ticket for each new request. It also lets you track your requests more easily from your support account.

Learn more

Need help?
Open a ticket from the Marketplace support form. One request = one ticket.