A shop suspension follows a breach of the Alltricks quality standards. This article explains the first step to take and how the reopening works with the quality team.
What is the first thing to do?
When your shop is suspended, you receive an automatic alert informing you of this temporary closure. The suspension is caused by a breach of the expected quality standards.
To reopen your shop as soon as possible, open a ticket with Alltricks support stating that you have taken note of this suspension.
How does the process with the Alltricks quality team work?
Step 1 — Build an action plan. Support reviews your ticket and contacts you to build an action plan aimed at resolving the issues identified.
Step 2 — Enter the immunity period. If the action plan is approved, you are placed in an immunity period for the defined duration, so that you can start again on a sound footing.
Step 3 — Have your new rates reviewed. At the end of that period, the Alltricks quality manager reviews your new rates and decides whether the immunity period can be lifted or must be maintained.
⚠️ Important
If no improvement is observed over one or several immunity periods, you expose your shop to a permanent suspension.
Learn more
- What quality standards do I have to meet?
- How do I communicate with my customers?
- How do I handle an incident?
Need help?
Open a ticket from the Marketplace support form. One request = one ticket.
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