How do a refunds work on an order ?

You can refund all or part of an order from Mirakl. This article explains what you can refund, what to do beyond two years, and the refund rate you must not exceed.

What can I refund from Mirakl?

Refunds, full or partial, can be made in Mirakl up to two years after the order. Three options are available:

• The full order
• A single product
• The shipping fees

How do I refund an order older than two years?

Beyond two years, the refund can no longer be made in Mirakl. You then need to:

1. Ask the customer for their bank details, through a message in the Mirakl messaging system.
2. Make the refund yourself to the customer's account, outside Mirakl.
3. Ask your Account Manager or Alltricks support to refund the commission, so that this amount is deducted for you.

What should I do if my Mirakl balance is not sufficient?

If your balance does not cover the refund of the order, create a ticket with Alltricks support to request it.

What refund rate do I have to meet?

Learn more

• What quality standards do I have to meet?
• How do I handle an incident?
• How do I read my transaction log?