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            How do I read my transaction log?

            Modifié le  Sam, 15 Août à 3:58 H

            The transaction log in your Mirakl back office shows, line by line, what makes up your balances. This article explains what the three balances cover, how a paid order breaks down, and how a refund appears.

            What do the three balances in my Mirakl transaction log mean?

            • The pending balance is the value of orders that have been debited but not confirmed as "received" by the customer.
            • The payable balance is the value of orders confirmed as received by customers, or automatically marked "received" by the system after 21 days, which will be invoiced in the next invoicing cycle.
            • The paid balance is the total value of orders that have been invoiced, that is, the sale price minus the operator's commission.

            How does a paid order break down?

            When an order is marked as paid, it appears in the Mirakl transaction history as four lines. The example below is based on an order of €129.99:

            • A credit line for the order: order price (+ €129.99).
            • A credit line for the shipping fees: shipping fee price, excluding VAT (+ €0.00).
            • A debit line for the commission: commission fees on the sale, excluding VAT (− €13.00).
            • A debit line for VAT: VAT on the commission fees (− €2.60).

            How does a refund appear?

            A refund produces the three reverse lines of the paid order, using the same example:

            • A debit line for the order: full refund of the order price (− €129.99).
            • A credit line for the commission: full refund of the commission line (+ €13.00).
            • A credit line for VAT: full refund of the VAT (+ €2.60).

            ℹ️ Good to know
            The commission and its VAT are refunded to you in full when a refund occurs: a refund does not cost you the commission already charged.

            Learn more

            Need help?
            Open a ticket from the Marketplace support form. One request = one ticket.

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