How are my payments organized?

Modifié le Mer, 19 Août à 3:11 H

As a seller partner, you are paid by Alltricks through HiPay, our payment provider. This article explains where to check your balances in Mirakl, how an order becomes a payment, and what can delay your invoicing.

Where do I check my balances in Mirakl?

The home dashboard of your Mirakl back office shows the totals for your pending balance, your next payment and your last payment.

Mirakl home dashboard showing the pending balance, the next payment and the last payment

How does an order become a payment?

The following diagram summarises the journey of an order, from the customer's purchase on the Alltricks website to the paid balance. The diagram is in French.

Diagram of an order journey, from the customer purchase to the paid balance (in French)

The journey has three stages:

The customer places an order on the Alltricks website. You ship the order; adding the tracking link is mandatory.
The order moves to "received" and the pending balance moves to the payable balance, through one of the two channels described below.
The payable balance moves to the paid balance during the next invoicing cycle.

Two channels lead to the "received" status:

Standard channel — non-trackable tracking link. If the customer does not react, the order automatically moves to "received" after approximately 21 days.
Carrier tracking channel — trackable tracking link. The order moves to "received" as soon as the carrier status shows that the parcel has been received by the customer. Tracked carriers: Chronopost, Colissimo, Colis Privé, La Poste, SEUR.

Why did I receive no transfer for the period?

In the vast majority of cases, a missing transfer is not an incident. Two causes explain it, and you can check both from your Mirakl back office before contacting us.

What to check	What it means
Is your payable balance positive?	When customer refunds or subscription fees apply, the sales for the period may not be enough to cover them. The payable balance is then negative or nil, and no transfer is triggered.
Are your bank details validated by HiPay?	If you recently changed your bank details or documents, HiPay blocks payments until the new documents are validated.

A negative payable balance is not an error to fix: it clears mechanically with your following sales, and payment resumes as soon as the balance turns positive again. No action is required on your side.

? Good to know
The detail of what absorbed your balance (refunds, subscription fees) can be read line by line in your transaction log.

Why is my invoicing not running?

HiPay automatically checks the validity of your bank documents. When one of them is no longer acceptable, because it has expired or is invalid, invoicing does not run automatically.

⚠️ Important
Alltricks support cannot unblock invoicing on your behalf while the bank document is not up to date. Open a ticket with the Marketplace team: they will tell you which document is at fault and what to do next.

What happens to an order with an incident?

When a customer reports an incident on one of your orders — non-compliant delivery, return request — the amount stays on hold. Invoicing can only run once the customer definitively validates the transaction and does not withdraw.

Incident resolved and product not returned: the order rejoins the normal journey and moves to the payable balance.
Incident unresolved: the money stays on hold.

In short

Check your three totals on the Mirakl home dashboard.
Always add the tracking link when you ship: it is what triggers the move to the payable balance.
With a tracked carrier the move is immediate on delivery; otherwise allow approximately 21 days.
An expired bank document blocks invoicing: open a ticket to sort it out.
An order with an incident stays on hold until the customer definitively validates it.

Learn more

Need help?
Open a ticket from the Marketplace support form. One request = one ticket.