What should I do if my store is suspended?

What's the first thing to do?

When your store is suspended, you'll receive an automatic alert to notify you of the temporary closure. This suspension is due to non-compliance with expected quality standards.

If you wish to reopen your store as soon as possible, you need to open a ticket with support, mentioning your request for information about the suspension.

Working in cooperation with the quality team

Step 1:

Our support team takes note of your ticket and asks you to draw up an action plan to resolve the various errors identified in the best possible way.

Step 2:

If the action plan is validated, you will be placed on a period of immunization for the expected time so that you can get back on track.

Step 3:

At the end of this immunization period, our quality manager will analyze your new rates and judge whether or not the immunization period can be lifted or maintained. If nothing has been done in the right direction over one or more immunity periods, you risk a definitive suspension.