There are three statuses within your platform.
- The pending balance represents the value of orders debited but not confirmed as "received" by the customer
- The balance payable represents the value of orders confirmed as received by customers (or automatically "received" by the system after 21 days) that will be invoiced in the next billing cycle.
- The balance paid represents the total value of the orders that have been invoiced (selling price minus the operator's commission)
When an order status is marked as paid, it appears in the transaction history as below:
- A credit line for the order: Order price (+ 129,99 €)
- A credit line for shipping costs: Price of shipping costs, excluding VAT. (+ 0,00 €)
- A debit line for the commission: Commission fees related to the sale, excluding VAT. (-13 €)
- A debit line for VAT: VAT on commission fees (-2,60 €)
In the event of a refund:
- One debit line for the order: full refund of the order price (-129,99 €)
- A credit line for the commission: full reimbursement of the commission line (+13,00 €)
- A credit line for VAT: full refund of VAT (+ 2,60 €)
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