How do i add and manage users ?

Your Mirakl account can be shared between several colleagues, each with their own rights. This article explains how to add a user, understand the roles assigned to them, then deactivate or delete them when they leave the team.

Before you start

• Mirakl access with the technical administration role: a user cannot modify their own roles.

Add a Mirakl user

1. In the Settings drop-down menu, open Users.

2. On this page, click the add user button.

3. Fill in the email address and the language associated with the account.

Understand Mirakl roles, permissions and rights

Mirakl offers different roles depending on the responsibilities of the associated accounts. These functions let you segment the areas of use offered by the platform according to each colleague’s missions. You will find the list below:

User rights management is based on the following concepts:

• Roles give access to specific areas of activity on the platform (for example, the “Store account management” role assigned to a store account manager in charge of sellers).
• Permissions correspond to the actions associated with a role (for example, the “Bank details” permission, which concerns access to store banking data).
• Rights specify the extent to which a permission grants access, including “No access”, “Editor” (edit mode) or “Reader” (read-only mode) — for example, granting read-only access to store bank data, for a specific role, by selecting the “Reader” user right.

Deactivate a Mirakl user

1. In the “Enabled” column of a user’s row, uncheck the box.
2. Click Save.

Mirakl deactivates the user. The user can now be deleted, if necessary.

Delete a Mirakl user

1. On the right-hand side of a user’s row, click the checkbox. A confirmation dialog box appears.
2. Click Delete.

Ask support for help on Mirakl users

Support is always there to help you manage your account. By remotely logging on to an account with full rights, we can grant and revoke user access to store accounts on the platform.

In short

• Users are managed from Settings > Users, with the colleague’s email address and language.
• A role opens an area of activity, a permission describes the action, a right specifies the access level.
• A user cannot modify their own roles.
• A user must be deactivated before they can be deleted.
• Support can grant and revoke access, but cannot act on messages, reviews, the API key or bank details.

Learn more

• How do I fill in my contact details?
• How do I fill in my seller page?
• How does marketplace support work?