How do i fill in my seller page ?

Modifié le  Mer, 19 Août à 10:12 H

Your seller page is the public page customers open to learn more about your shop before buying. This article shows where to fill in that information in Mirakl, then details each block displayed on the customer side and where it comes from.

Before you start

  • Access to the Settings menu of your Mirakl back office
  • Your presentation text, opening hours and return terms

Fill in my seller page in Mirakl

The dedicated area is in the Settings menu of your Mirakl back office. The walkthrough below goes through the screens to complete:

You fill in three sets of information there:

  • Shop: the name, opening hours and description of your shop;
  • Shipping and return terms: your shipping countries and your return conditions.

? Good to know
Everything you enter here feeds the public page directly: once saved, check the customer-side rendering as described in the section “Check the customer-side rendering of my seller page”.

Check the customer-side rendering of my seller page

Customers reach your seller page by clicking your shop name from a product page:

Shop name link on an Alltricks product page

This is how the partner page renders on the Alltricks website:

Partner page rendering on the Alltricks website

Understand the general presentation block of my seller page

The page opens on a general presentation, made up of a few statistics and of the content supplied by the seller:

  • your description, filled in in your Mirakl shop account;
  • your number of orders;
  • your registration date on the Marketplace;
  • your response time;
  • the pre-sales contact, visible when the customer is logged in to their Alltricks account;
  • your customer reviews.

You can reply to a customer review to add context and detail. If the customer considers your reply inappropriate, they can report it.

The page also carries a presentation text about the marketplace service, meant to clarify the topic for customers.

General presentation block of the seller page

Check my return terms on my seller page

Your return terms are shown on this page. The 30-day withdrawal period is hard-coded there: it comes from the Marketplace terms and conditions and cannot be changed from your account.

The page also displays the opening days and hours of your shop.

Return terms and opening hours on the seller page

A link lets customers schedule a return, to make their experience easier.

Link allowing the customer to schedule a return

Check my delivery zones on my seller page

The page lists the delivery zones you specified in your Mirakl shipping settings.

Delivery zones listed on the seller page

In short

  • The seller page is filled in from the Settings menu in Mirakl, on the Shop, Shipping and return terms, and Additional information screens.
  • Customers reach it by clicking your shop name from a product page.
  • Description, opening hours, pre-sales contact and delivery zones come from your Mirakl account.
  • Statistics, customer reviews and response time are calculated by the Marketplace.
  • The 30-day withdrawal period is set by the terms and conditions and cannot be configured.

Learn more

Need help?
Open a ticket from the Marketplace support form. One request = one ticket.

{ "id": "kb-page-vendeur-en", "answers": [ "Where do I write my shop description ?", "How do customers find my seller page ?", "Can I change the 30 day withdrawal period ?", "Where do my delivery zones on my seller page come from ?", "Can I reply to a customer review ?" ], "constraints": [ "The 30 day withdrawal period is set by the Marketplace terms and conditions and cannot be changed from the seller account.", "Statistics, customer reviews and response time are calculated by the Marketplace and are not filled in by the seller.", "The pre-sales contact is only visible to customers logged in to their Alltricks account." ], "entities": [ "Mirakl", "Settings", "seller page", "shop description", "opening hours", "return terms", "delivery zones", "customer reviews" ] }

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