How do I confirm shipping and manage my order documents?

Modifié le Sam, 15 Août à 3:52 H

Once the order is accepted and the payment has been captured, you must fill in the carrier and the tracking number, then confirm the shipment in your Mirakl back office. This article covers that step and the creation of the invoice from the Documents tab.

Confirming the shipment in Mirakl

Click My orders > All orders > order number > Shipping.

Click the order number to open the order details page. Once the payment has been captured, you get access to the shipping and invoicing information.
Click Shipping and add the carrier as well as the tracking number from your carrier.
Click the Confirm shipment button at the bottom of the page.

You can check and download the delivery note automatically issued by the platform by clicking Download the delivery note.

⚠️ Important
Add the tracking number before confirming the shipment, so that customers get the tracking details in the order confirmation emails. If you forget to confirm the shipment, the order cannot be paid out.

Uploading my order documents in Mirakl

Click My orders > All orders > order number > Documents.

Creating an invoice for every order is recommended.

In short

Fill in the carrier and the tracking number before confirming the shipment.
Confirm the shipment: without that action, the order cannot be paid out.
Download the delivery note generated by the platform.
Create an invoice for every order from the Documents tab.

Learn more

Need help?
Open a ticket from the Marketplace support form. One request = one ticket.