Enter an e-mail address for pre-sales questions

In the “My account” tab of your store area, you will find two headings at the bottom of the page:

If this email is not filled in, the pre-sales email will be sent by default to the privileged/sales contact.

Why is it useful?

There are several advantages to having a dedicated e-mail address for pre-sales questions. It streamlines customer relations by ensuring a rapid, targeted response to specific needs. What's more, by segmenting responsibilities, each team (sales, technical, customer service) can intervene in its own area of expertise.

Answering your customers' pre-sales questions is essential to maximizing your chances of converting a sale. By providing clear, precise answers, you not only help the potential buyer to make a decision, but also enrich your product page with useful information for future customers. This builds trust in your offer and improves the visibility and quality of your product page, thus increasing your sales opportunities.

Separate e-mail addresses for contact with our team and for customers

This also allows you to avoid centralizing all requests on a single e-mail address. This distribution optimizes the management of requests and guarantees greater responsiveness, while avoiding the overload of a generic address that could adversely affect service quality.